Privacy Policy

We may collect the following categories of information:

• Identity & Contact Data: Name, address, email address, phone number, national ID (where required for account setup).
• Service & Account Data: Service plans, usage records, billing history, account credentials (passwords stored hashed, never in plaintext).
• Technical Data: IP addresses, device identifiers, browser type, pages visited, and connection logs — collected automatically when you use our network or website.
• Communications Data: Records of support tickets, emails, WhatsApp messages, and phone calls you initiate with us.
• Payment Data: Billing details processed through our payment partners. We do not store full card numbers.

We use your information to:

• Provision, manage, and support your EPIC services
• Process payments and send invoices
• Respond to support requests and service inquiries
• Send service notices, outage alerts, and renewal reminders
• Comply with legal and regulatory obligations (including NTRC requirements)
• Improve our network, website, and service quality
• Send marketing communications — only where you have opted in or where permitted by law

We do not sell your personal data to third parties.

We may share your information with:

• Service providers: Third parties who help us deliver services (e.g., payment processors, cloud hosting, SMS gateways) — bound by confidentiality agreements.
• Regulatory authorities: NTRC, ECTEL, and government agencies where required by law.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may transfer to the successor entity.
• Legal obligations: Courts, law enforcement, or government bodies when required by valid legal process.

We do not share your data with advertisers or data brokers.

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements. Call records and network logs are typically retained for 12 months. Billing records are retained for 7 years in accordance with standard accounting requirements.

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or outdated information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant regulatory authority

To exercise these rights, contact us at info@epic.dm.

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser. We do not use third-party advertising cookies.

We implement industry-standard technical and organisational measures to protect your data from unauthorized access, loss, or disclosure. These include encrypted storage, access controls, and regular security reviews. However, no system is completely secure — if you believe your account has been compromised, contact us immediately.

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted data to us, contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website at least 14 days before they take effect. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

For privacy-related inquiries, contact:

EPIC Communications Inc
Roseau, Commonwealth of Dominica
Email: info@epic.dm
WhatsApp: +1 (767) 285-1568